How can we help?

Reply with what changed, such as your budget or requirements. You can also open the conversation link in the message to see the recommendations and their sources on the web. If AskIdeal asks which decision you mean, follow the instructions in that reply.

• Check that you entered the correct phone number and that your phone can receive texts. Look in your messaging app’s spam or blocked-sender folder.
• If the page says your number was saved and verification will follow, the number is saved, but verification is still pending. You can keep using that web conversation.
• Use the newest verification code. If it has expired, return to the verification screen and request another when that option is available.
• If you previously replied STOP, use START to ask to resume shopping texts. If the issue continues, email us with your phone number and when you expected the message.

Reply STOP to the sending number to stop shopping texts. If messages continue, or you think someone used your number, email us with the sending number and approximate message time. Don’t share a verification code or open a link you don’t trust.

For email sign-in, use the email associated with your AskIdeal account and check spam or junk for the sign-in message. If you used Sign in with Apple, use that same method. If you started from a text, try the conversation link in that message.

If you only gave us a phone number, you don’t need an account email to contact support. Tell us that you came from SMS and include your phone number. We’ll help you find the right next step.

In the app, open Settings → Data & privacy to export your data or permanently delete your account. You can also remove individual conversations and Fit Memory notes.

If you use SMS only or can’t access those controls, email [email protected] with your request and the phone number or email you use with AskIdeal. We may need to verify account ownership before handling it. STOP stops shopping texts; account deletion is a separate request.

Open Settings → Data & privacy to change AI processing permission. Manage or remove what you asked AskIdeal to remember on the Fit Memory page. Email timing and device notification preferences are in Settings; use STOP for shopping texts.

See the privacy choices guide for more detail, or email us if you can’t access a control.

Prices and availability can change. Check the retailer’s product page for current details. To report a problem, send us the conversation title or link, product name, retailer, and what looked wrong. For a technical issue, include your device and whether you were using SMS, the web, the app, or ChatGPT.

If your needs have changed, tell AskIdeal in the conversation so it can reconsider the recommendation.

AskIdeal helps you decide what to buy. Purchases are made with the retailer, which handles payment, shipping, delivery, returns, warranties, and refunds. Contact that retailer using your order confirmation for help with an order.

If an AskIdeal recommendation or retailer link caused confusion, tell us so we can investigate.